Booking Terms & Conditions

Accommodation Booking Terms and Conditions

All bookings are on a request basis and not confirmed until receiving confirmation from our office in writing

Terms & Conditions

Cairns Holiday Specialists

This website is managed by Cairns Holiday Specialists a Licenced Inbound operator 3395314

Accommodation Booking Terms and Conditions

Cairns Holiday Specialists Pty Limited ABN 52 135 883 180 is a licensed Inbound Operator and includes its subsidiaries, related body corporates and associated entities and websites that conduct business under the Cairns Holiday Specialists trading name.

“You” means any user of this site and includes any person who receives a Service (whether or not that Service was acquired by another person);

“Service” means making this website and any software associated with it available to you and providing a facility to enter into transactions with third parties, (Suppliers) whose details and products and services appear on this website.

"Supplier" means the accommodation management team and its servants of the hotel, resort, apartment or any other holiday place as recommended by the Cairns Holiday Specialists.

Your use of this website and other Cairns Holiday Specialists websites

Your use of the websites managed by  www.cairnsholidayspecialists.com.au and its services means you accept these terms and conditions. We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded into this website. You acknowledge and agree that your continued use of this website is subject to the terms and conditions in force at the time of your use.

Currency

All pricing on this site is reflected in Australian Dollars $AUD unless otherwise specifically denoted on the screen

Accommodation Supplier

Cairns Holiday Specialists act as agent for the accommodation Supplier. Should the Supplier be unable to fulfil a confirmed accommodation booking (in full or part ) for any reason beyond their or our control (prior to travel/on arrival), we will use our very best endeavours to find you alternative accommodation of a similar standard. If we cannot find suitable accommodation that is acceptable to you at that time all monies will be refunded in full and we will be exempt from any further liability and you may seek other accommodation services.

Credit card merchant Fees are non- refundable.

If we have to change any part of your booking for reasons beyond our control, for example, an Accommodation Supplier overbooks accommodation, we will notify you the moment we have received notifcation in writing. If any such changes result in the itinerary costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less the merchant fee and any charges levied by Suppliers.

Or alternatively we will endeavour to find you some suitable alternative accommodation 

Some Suppliers may impose conditions that vary from the conditions stated on this website.

Responsibility

Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers. Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, mis-description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

Cairns Holiday Specialists and The Tour Specialists acting as agent take no responsibility for the Tour Suppliers pick-up and drop-off times. We suggest that all tourists should take out travel insurance for any unexpected incidents and read the Tour Suppliers Terms and Conditions.    

We do not control the manner in which Products featured within this site are provided or managed. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other management authorities, accident to or failure of machinery or equipment or industrial action.

Travel Insurance

We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances

Payment

Upon receipt of your payment our reservations team will issue you with an Accommodation Voucher confirming your reservation. You are required to present your voucher to the accommodation house upon arrival and check-in.

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within fourteen (14) days of arrival full payment must be received at the time of booking. For bookings made more than fourteen (14) days prior to arrival a minimum payment of 30% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card fourteen (14) days prior to arrival.

Please note credit card Merchant fees apply:

• American Express and Diners Card 1.8%
• Visa Card and Master Card 1.2%

Holiday House Payments

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within thirty (30) days of arrival full payment must be received at the time of booking. For bookings made more than thirty (30) days prior to arrival a minimum payment of 50% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card thirty (30) days prior to arrival.

Cancellation And Refunds

All cancellations are subject to the individual hotel and accommodation house cancellation policies plus an additional $60.00 administration fee. As stated in your original reservations request. Credit card merchant Fees are non-refundable.

Should a refund be applicable to your accommodation booking a refund administration fee of $60 per booking plus merchant fees will be charged in addition to any charges levied by the hotel/operator. Please note all Cancellation Requests must be received in writing. If you do not receive confirmation of your cancellation within 24 hours please contact us as it may not have been received.

Amendments

First time amendment is FREE. All additional amendments are liable to $40 administration fee.

No-Show Policy

No refund is applicable.

Check In Procedure

At check in you will be required to present your Accommodation Voucher along with Photo Identification. Individual accommodation houses require you to provide a credit card upon booking to cover any incidental charges you may incur during your stay.

Please note check in time is generally from 2pm on the day of arrival and check out time is generally 10am on the day of departure, unless otherwise stated. Should you require an early check-in or late departure please state this on your reservation form. Additional charges may apply

Apartment and Holiday Home rental may require off-site check in procedures which will be advised at the time of reservation.

Please note it is vitally important that you advise us of your flight details and arrival times for off-site check in procedures for privately let holiday apartments and holiday homes.

Accommodation Terms & Conditions

When a property or room is booked through Cairns Holiday Specialists the Guest named on the Booking Confirmation is liable for any damage caused to the room or property and any missing items. If any damage is caused to, or any items are missing from, the property or room, the Guest gives Cairns Holiday Specialists and/or Managers the authority to debit the Guest's credit card for the estimated costs of any repairs or replacement of the said items, at the discretion of the property managers.  Any balance to be refunded to the guest will be refunded within 14 days of the repaid being effected.

If a Guest arrives at the property and is not satisfied with the accommodation chosen, the Guest will remain liable for the full balance owed, unless it can be shown beyond doubt that the Guest did not get what was detailed on the Confirmation Form or what was depicted on any relevant CHS Publication, taking in to account the terms and conditions raised below.

The majority of properties provided are strata titled. This means that each property is owned by a different person. Because of this, the furnishings in each property can vary. On our websites we have displayed photos of typical properties. These are neither the best properties, nor the worst. The photos are used as a guide only, and Cairns Holiday Specialists cannot be held responsible if a particular property does not resemble photos on any Publication.

The Guest gives Cairns Holiday Specialists authority to debit his/her credit card for any monies owing for his/her booking, in accordance with these Terms and Conditions.

It is the responsibility of the Guest to check if they have made a reservation to stay during a Special Event and if so to check if any additional fees and charges may apply during this time to a 3rd party for access to a restricted area which can include the accommodation. It is the responsibility of the Guest to ensure they have the appropriate permit to access the accommodation and have paid applicable charges. We will not take responsibility for Guests who fail to do this.

Cairns Holiday Specialists will endevour to do its best to advise you the guest of any rectification works at, in or around the chosen holiday accommodation, resort, hotel or apartment if Cairns Holiday Specialists are made aware of it prior to your arrival at the chosen holiday accommodation. Cairns Holiday Specialists will not be held responsible nor liable for non-notification of any maintenence or rectification works to any of the services or facilities that may or may not be undertaken at your chosen holiday accommodation during your occupation.     

Cairns Holiday Specialists act as "agents" for the holiday accommodation only and have no control on the services and facilities that are the common areas of the resort, hotel, apartment or holiday accommodation as these services and facilities do not form part of our accommodation agreement between you the guest and Cairns Holiday Specialists the agent.

In the event that there is a problem with the accommodation booked all customers are to contact the property managers and/or Cairns Holiday Specialists at the earliest occasion the problem becomes apparent. We will not accept responsibility for any difficulty where the customer does not alert us to the problem when it first becomes apparent.

The Customer agrees that the accommodation is booked only for the number of people actually stated on the Confirmation. Any additional people will be charged for at the applicable client’s nightly rate. The Customer gives Cairns Holiday Specialists the authority to charge the customer’s credit card for any such additional people.

If for any reason the property/house/room type becomes unavailable even though the customer has a confirmed booking, the managers may need to relocate to a different property/house/room type. We will not be held liable for any change, additional charges may be required for a relocation.

SECURITY/BOND: A key/security deposit is required to be paid or credit card details provided when the balance of tariff is paid.  Standard bond requirements are $200 minimum in a One Bedroom property, $400 minimum in a Two Bedroom property and $600 minimum in a Three Bedroom property. The security deposit is refundable within seven (7) days of return of keys and is subject to additional cleaning/damage fees. Key collection arrangements are made prior to arrival. On vacating, the premises are to be securely locked and the keys are to be returned.

Any accommodation booked is for accommodation purposes only and expressly prohibit the use of this accommodation for anything other than this purpose.  We expressly prohibit the use of accommodation for functions, gatherings or parties or any other purpose which would interfere with the comfort of other guests and facilities.

Tour Supplier

Cairns Holiday Specialists, Livorganic Pty Ltd and The Tour Specialists acts as agent for the Tour Supplier. Should the Supplier be unable to fulfil a confirmed tour booking (in full or part) for any reason beyond their or our control, we will use our best endeavours to find you an alternative tour of a similar standard. If we cannot find a suitable tour that is acceptable to you all monies will be refunded in full

If we have to change any part of your booking for reasons beyond our control, for example, a Tour  Supplier overbooks the tour, we will notify you. If any such changes result in the itinerary costing more or otherwise being materially different from that originally booked, then you may cancel the tour and we will refund any monies already paid less your banks merchant facility fees and any charges such as government taxes collected and levied by Tour Suppliers.

Some Suppliers may impose updated booking terms and conditions that vary from the conditions stated on this website and from the initial date of a confirmed booking.

All users of these services are to read all correspondence so as to be fully aware of your obligations of the travel services.

Responsibility

Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers. Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, mis-description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

It is the full responsibility of the Tour Supplier to collect guests from their accommodation at the advised time by the Tour Supplier if a request was made and confirmed for a transfer to the departure point for the tour. It is also the responsibility of the Tour Supplier to return the guests back to the pick-up point as near to the time as possible and as indicated upon booking. Please see the Tour Suppliers website for terms and conditions.

Cairns Holiday Specialists and The Tour Specialists acting as agent take no responsibility for the Tour Suppliers pick-up and drop-off times. We suggest that all tourists should take out travel insurance for any unexpected incidents and read the Tour Suppliers Terms and Conditions.    

We do not control the manner in which Products featured within this site are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay.

This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier.

Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

All users of these services are to read all correspondence so as to be fully aware of your obligations of the travel services.

Travel Insurance

We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances

Payment

Full payment is required at the time of having your booking confirmed by our reservations team.

Upon completion of your booking and receipt of your payment our reservations team will issue you with a Voucher confirming your reservation.

You are required to present your voucher to the Tour operator upon arrival and check-in.

Please note credit card Merchant fees apply:

• American Express and Diners Card 1.8%
• Visa Card and Master Card 1.2%

All Private Charters payments are subject to the individual Tour Operator’s payment policies. 

Cancellation And Refunds

We recommend you purchase travel insurance from a reputable insurance company for all travel needs.

All tours and attractions cancellations are subject to the individual Tour Operator’s cancellation policies. An additional $60 administration fee applies to any tours & activities cancellations on bookings made with the Cairns Holiday Specialists and/or The Tour Specialists.

All private charters cancellations are subject to the individual Tour Operator’s cancellation policies.

• An additional $250 administration fee applies to any private day charters cancellations on bookings made with the Cairns Holiday Specialists and/or The Tour Specialists.
• An additional $450 administrations fee applies to any extended private charters cancellations on bookings made with the Cairns Holiday Specialists and/or The Tour Specialists.

Please note cancellation policies do vary from one operator to another.  

In the event a tour is cancelled by the tour operator, we will endeavour to source an alternative tour, if an alternative tour is not available, a full refund will be issued.

Credit card merchant fees are non-refundable.

No-Show Policy

No refund is applicable.

Check in Procedure

You are required to present your Voucher upon check-in. You are advised to ensure you allow adequate time to arrive at the pickup location or check-in location to ensure you do not miss your tour or delay the departure time in any way.

Website Information

While all efforts are made to ensure that the information contained within the website is correct, we cannot guarantee that the site is free from errors or omissions.

We do not accept liability for any errors or omissions and reserve the right to change information at any time without notification. You must be at least 18 years of age to book online.

All offers are subject to availability and the standard conditions of the supplier.

Redeeming Holiday Accommodation Vouchers

Congratulations you are about to get an amazing Holiday Accommodation Deal from the Cairns Holiday Specialists so we just need you to read this fine print first so you know our terms and conditions to ensure you are happy to abide by them

As always the Cairns Holiday Specialists recommends that you purchase Travel Insurance from a reputable Travel Insurance company.

Prior to purchasing an Accommodation Voucher please note the Block Out Dates i.e. Non Availability Dates

You can purchase the Accommodation Voucher now and book your holiday dates at a later stage once you have checked flight information.

We recommend you do book your preferred dates as soon as you can to ensure you have locked in your first travel date preferences

Please note the number of guests the room type can accommodate, extra persons at extra persons rate TBA

You can purchase multiple vouchers for yourself, for your friends and as gifts for whomever you like to bestow them upon just advise them they need to read, understand and abide by these terms and conditions for redeeming these Accommodation Vouchers

• Unless otherwise specified, Accommodation Vouchers include all taxes related to the Accommodation Voucher and expressly exclude any other travellers costs
• Whilst we try to accommodate life’s little changes we will do our very utmost best to change your already Booked and Confirmed Accommodation dates to another new date as requested by you. Any change in date of the originally confirmed booking will attract a re-booking fee of $40.00
• Should we be unable to change the originally booked date for another date in the property you purchased your accommodation voucher for then you can have the choice to change to another resort or hotel and pay the difference in rates should  there be a difference at all. Alternative property or change of dates rates need to be equal to the original Accommodation Voucher and not less than the original sale price
• Please note these Voucher Offers are valid for NEW BOOKINGS ONLY and are not valid for bookings currently held, cancelled and re-booked on this offer.   We and our Accommodation Suppliers do not permit cancellations of held bookings to re-book on Voucher Offers for bookings currently held on the same travel dates.
• Should you currently have an accommodation booking with the Cairns Holiday Specialists you will need to check the Cairns Holiday Specialists and the nominated Accommodation Suppliers terms and conditions for any cancellations and change of travel dates.
• These Accommodation Voucher Offers only apply to the accommodation suppliers on the newsletter and those as advised by the representatives of the Cairns Holiday Specialists

 

There are no refunds on these amazing Accommodation Sales Deals 

• All accommodation voucher bookings and all date change bookings must be made according to the advertised sales dates and the advertised block out dates
• Cairns Holiday Specialists does not facilitate and is not liable for any special requests, which may be accommodated directly with the accommodation supplier
• You agree to abide by any additional rules and restrictions that the Accommodation supplier may require and violation of such additional rules and restrictions may result in additional charges and the cancellation of your Accommodation Booking
• All promotions are subject to the applicable laws and regulations of Queensland Australia
• When checking into your holiday accommodation in most cases you will be required to provide security to the Accommodation Provider in the form of a cash deposit or credit card. Please ensure you are prepared for this prior to arrival at your holiday accommodation
• Don’t forget to print your vouchers and supply them to the Accommodation Supplier upon check-in
• When purchasing your accommodation voucher ask the Cairns Holiday Specialists about Big Discounts on your tours with The Tour Specialists
• Discounts dollar amounts or percentage amounts on all Tours and Attractions are at the discretion of the Cairns Holiday Specialists and The Tour Specialists. All tour cancellations will incur a 30% of the total Discount Tour Price.

Just so we are all fully aware of our responsibilities and liabilities we have written our Gift Voucher “Terms and Conditions” here in Basic English language.

These “Terms and Conditions” relate to our current group of websites known under thewww.cairnsholidayspecialists.com.au brand are www.thetourspecialists.com.au,www.cairnsaccommodation.com, www.palmcoveaustralia.com, 
www.palmcove.net,www.portdouglastravel.com, www.cairnsbeachaccommodation.com.au, 
www.mission-beach-accommodation.com.au and any future website that are managed by the Cairns Holiday Specialists and for tours and experiences where we act as agents.

The goods and services that can be purchased as a “Gift Voucher/Certificate” from these websites include overnight accommodation, car hire, massage, tours and attractions or a voucher to a nominated value in Australian currency to be spent on the aforementioned.

When you are purchasing a Gift Voucher from any of the websites that are managed bywww.cairnsholidayspecialists.com.au you are bound by the Terms & Conditions that are published on this website.

*For more detailed information on Gift Voucher Terms & Conditions click HERE